At Disney General, we know how exciting it is to receive that special Disney package filled with magic and memories. That’s why we’ve created a seamless delivery experience to bring your favorite Disney products to you, wherever you are in the world (with the exception of some remote areas).

✨ Pixie Dust Promise: We carefully package every order with extra care, just like how Mickey would want it, to ensure your Disney treasures arrive in perfect condition.

Our Delivery Options

Standard Shipping

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Cost: $12.95 USD

Perfect when you need your Disney magic a little faster! Our standard shipping option uses reliable international carriers to get your package to you efficiently.

Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Cost: FREE for orders over $50 USD

Great for larger orders or when you’re not in a hurry! Enjoy free shipping on qualifying orders while still receiving reliable service.

Order Processing & Delivery Details

We work hard to get your Disney treasures ready for their journey to you:

  • Processing Time: 1-2 business days (excluding weekends and holidays)
  • Tracking Information: You’ll receive an email with tracking details once your order ships
  • International Delivery: We ship worldwide, except to some remote areas in Asia and other locations

🎁 Gift Note: Planning a magical surprise? Leave a special gift message during checkout, and we’ll include it with your order!

Important Things to Know

Customs & Duties: For international orders, local customs may charge additional fees upon delivery. These fees are the responsibility of the recipient and aren’t included in your order total.

Address Accuracy: Please double-check your shipping address! We can’t be responsible for packages sent to incorrect addresses provided at checkout.

Delivery Times: While we do our best to meet estimated delivery windows, occasional delays may occur due to factors beyond our control like weather or customs processing.

Our Delivery Promise

We understand that when you order from Disney General, you’re not just buying products – you’re creating magical moments. That’s why we promise:

  • Careful packaging to protect your Disney treasures
  • Clear communication throughout the delivery process
  • Responsive customer service if you have any questions (email us at [email protected])

Remember: All delivery times are estimates and begin when your order leaves our warehouse in Fort Worth, Texas, not from the date of purchase.

Thank you for choosing Disney General to bring a little extra magic into your life. We can’t wait for you to receive your order and experience the Disney difference!

With pixie dust and best wishes,
The Disney General Team